Lavasoft FAQ pages

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What is Ad-Aware.exe?

I have a problem connecting to the Internet

I cannot update Ad-Aware Total Security

My web browser says error 404 “Broken Webpage”

My computer seems slow when using certain programs or online games

Why has the Plus version been changed to Pro?

Ad-Aware Free now includes anti-virus protection

What is Ad-Aware Total Security?

What is Ad-Aware Business Edition?

Why is File Protection turned off?

How do I upgrade from Ad-Aware Anniversary Edition to the latest version of Ad-Aware?

I want to move my Ad-Aware license to a different computer

Where can I download the Latest version of Ad-Aware?

How can I access the Ad-Aware's settings?

What is the diffence between Ad-Aware 8.1 and Game Edition?

How do I upgrade to the latest version of Ad-Aware?

What is AAWService.exe?

What is AAWTray.exe?

How do I activate the version of Ad-Aware I paid for?

How can I change or edit an Ad-Watch Live! rule?

My Serial Number/Registration Key/Activation Code is lost, how do I retrieve it?

What is ThreatWork?

Can I activate Ad-Aware on more than one computer?

Does Ad-Aware support Windows 7?

How do I remove detected objects after a scan?

What is the correct procedure for installation and activation of the product?

I have purchased and installed the product, but it says my subscription has expired. Why?

What is the current version of Ad-Aware?

What is TrackSweep and how do I use it?

Does Lavasoft Registry Tuner work on 64 Bit Operative Systems?

What is a policy?

What is Do not Disturb mode?

I have ad-aware, how do I turn on the game edition?

Is Toolbox included in Game edition?

What happens if I change the Ad-Aware skin?

Rules Processing Sequence

How do I upgrade to Ad-Aware Business Edition from Ad-Aware Enterprise?

How do I activate my AAW Business Edition license?

How do I install and set-up Business edition on my Network

I cannot get AAWBE to work properly after installation, what should I do?

How can I Install Ad-Aware Anniversary Edition?

How can I upgrade from Ad-Aware 2008 to Ad-Aware Anniversary Edition?

Web - update 'connection error'

How to resolve Ad-Aware 2008 High CPU issue or system error 1814.

How do I activate Ad-Aware Plus/Pro by registering with my serial number?

Why is the Definition File not updated?

Important notice: End of Ad-AwareSE Definitions File updates

How do I remove detected objects after a scan?

How can I pass the proxy server to get the Definition File?

How can I change my registered email address and other personal info in the Support Center?

I get an error message "SSL download failed". How do I resolve this issue?

I cannot update the Definitions File.

I have not received an email or reply from Lavasoft?

Can clients update the Definition File without a server?

How do I resolve the "Error 1810, 1812 or 1920" problems?

I have purchased my box copy of Ad-Aware from a store. How do I register for free online support?

How do I get Ad-Watch to work?

Why can't I log in to the order page with my Support Center log-in?

Why has my Ad-Aware license reverted to the Free edition?

My password for the Support Center doesn't work. How can I retrieve it?

How do I resolve the "Error 1722" problem?

Why does Ad-Aware run as a service?

How do I activate the Anti-virus Helix license ?

I have a virus on my computer. How can I get rid of it?

Do you offer special discounts for academic and non-profit institutions?

How can I install the Ad-Watch driver manually?

How do I enter my proxy server settings.

What payment options are available when purchasing Ad-Aware?

I lost my Ad-Aware. How do I get it back without paying for it again?

What is the difference between the Reseller program and the Premium Partner program?

What is my reseller discount?

Do the Ad-Aware Enterprise Server and Ad-Aware Enterprise Console have to be installed on the same computer?

How can my customers update their copies of Ad-Aware 2007?

How do I close an open port?

Can I sell your products without registering as a reseller?

When does my license for Ad-Aware expire?

Where may I purchase boxed versions of Lavasoft products?

Can I install my copy of Ad-Aware on more than one computer?

Why am I having difficulties opening a Lavasoft Secure E-mail with Internet Explorer 7?

How do I register using the license key?

What is the difference between pulling and pushing?

How do I install Lavasoft Personal Firewall 3.0?

Why is the Ad-Watch 'Connect' feature unavailable (greyed out) in Ad-Aware Plus?

What is the difference between the Update and the Upgrade button?

Why aren't my encrypted files received correctly when I send them?

How do I configure the software updates?

How does the registry get corrupted?

Why is the Update aborted at X%?

What is the registry?

What does Lavasoft Registry Tuner do?

Can I update to the latest version of Lavasoft Personal Firewall for free?

I want to purchase the program. How will the product be delivered to me?

Why does my Ad-Aware Tray icon have a exclamation mark on it?

Why do I receive an error while shredding empty folders?

Why does shredding system files not remove all the selected files?

Why does it take a long time to start a shredding of the Recycle Bin?

What is the Subscription Center?

How can I activate my software subscription without an Internet connection?

What is the Subscription Center?

Start Update or installation fails on Vista.

Can I update from Ad-Aware SE Plus/Professional to Ad-Aware 2007 Plus/Pro?

My email address got a -1, -2 or -3 appended at the end. When I requested my login credentials my email was not recognized by your site and I could not enter the Support Center.

Why is my Ad-Aware Enterprise Console unable to connect to the server service?

Where can I see if my license is still valid?

What causes the error message: "Could not connect to Internet. More details in the logfile."?

Why do I receive an error while shredding empty folders?

Why does shredding system files not remove all the selected files?

Why does it take a long time to start a shredding of the Recycle Bin?

How can I activate my software subscription without an Internet connection?

Why does the Ad-Watch icon flash?

I cannot perform updates. Error message: Internal error.

The Internet connection is broken (some applications cannot access the network, e-mail cannot be received, some sites cannot be browsed)

How can I activate/disable Ad-Watch from the Enterprise Management Console.

How can I activate my software subscription without an Internet connection?

How do I create a System Restore point?

Why do I have a Slow Internet connection with AOL and Lavasoft Anti-Virus Helix?

What is the Subscription Center?

When I click on the Ad-Watch icon on the desktop nothing happens?

I have received a HEUR virus warning. What should I do now?

A PHISH detection appeared, during an Anti-Virus Helix scan. What should I do?

What is the difference between a scheduled and a manual scan?

What does the 'Authenticity verified' check in the 'Update Status' screen Indicate?

Why does a background scan take a long time?

I keep getting error messages while using Ad-Aware?

What is the 'Automatic update' status?

How do I resolve the "Error 1800" problem?

How do I resolve the "Error 500x" problem?

Do you have a way to compare Lavasoft products?

Can you get Ad-Aware in other languages?

Can I use Ad-Aware with an anti-virus program?

Why is detected malware not deleted when a scan is complete?

Why are the Lavasoft Anti-Virus Helix services not active on Windows Vista?

How can I reactivate the MailGuard?

I want to use the Lavasoft Registry Tuner, but is it safe to delete registry entries?

What is the difference between on-access and on-demand scanning?

Registration Key Restoring

How can I disable the warnings in Guard's event log?

What are the benefits of becoming a Lavasoft reseller?

How can I view the Scan log file?

How do I resolve the "Error 6000" problem?

How can I disable the acoustic alert (for Guard / for the virus scan)?

I am not familiar with the registry in my computer. What if I use the Lavasoft Registry Tuner and something goes wrong with my system?

Do you have manuals for Ad-Aware products?

Why are some Ad-Aware Enterprise clients shown in red?

What is a 'Recommended Action' in the scan results screen?

Why am I having difficulties opening a Lavasoft Secure E-mail with Internet Explorer 7?

What is the folder "C:\SITShred" and why is it full of files?

I have purchased the product, but I have lost the necessary information to install it?

Why am I running out of this space when I try to shred free disk space?

Educational License and Discounting

Why aren't my encrypted files received correctly when I send them?

Does the reseller discount apply to the maintenance fee as well?

How do resellers purchase Lavasoft products?

I get "No Administrator Rights" during installation. How can I install Lavasoft Personal Firewall?

Where can I set a password for configuration?

Why am I running out of this space when I try to shred free disk space?

General License Information

What is the folder "C:\SITShred" and why is it full of files?

I changed my e-mail address. How do I update my registration information?

Can I exclude files or processes from scanning?

I paid for Plus/Pro, but got the Free version?

Can Lavasoft Personal Firewall be installed remotely using Remote Desktop Connection?

How do I download the Lavasoft Registry Tuner software?

What is heuristics?

What languages does Ad-Aware support?

What support is included with the Ad-Aware Free version?

Can I purchase Ad-Watch separately?

Why can't I repair infected files?

Do I need to enter name and email address when activating my license in the Subscription Center?

How will I be informed about updates to this program?

My user information in the Support Center says that I do not have a valid license. Is this correct?

What rules should I create for my peer to peer application (Skype, dc++, emule, etc.)? Is it safe to put this application into the Trusted applications group?

Rules auto creation

How can I fix the Anti-Virus Helix Software?

Products incompatible with Lavasoft Personal Firewall

Ad-Aware Free does not remove viruses, why?

Why can I not fix some errors?

What do the options in Extended threat categories mean?

Do you have a version of your product that can be installed on one server and monitored on a network?

What happens after I purchase Ad-Aware?

Can I install Lavasoft Personal Firewall on a server?

Who should I contact if I have questions regarding payment?

Can I use Anti-virus Helix in Windows Guest mode?

What is the Difference between report types (Default, Extended, Complete)?

If I delete a registry entry and I want to undelete it, can I retrieve it?

When I try to send Emails I get a warning 'TLS for outgoing emails is activated'.

What should I do, if I use the CAD software GLASER -isb cad-?

What is the difference between Ad-Aware's and Ad-Watch's TrackSweep?

What is the 'use scanner extension' option in Ad-Aware 2008 Plus/Pro?

What is the difference between Guard and MailGuard?

What are Rootkits?

Are there any restrictions for Lavasoft Anti-Virus Helix, on windows 64bit systems?

Does Anti-Virus Helix detect DLL injections?

How can I scan the boot sectors of the hard disk?

Why do I have Broken desktop shortcuts or Internet Favorites ?

What exactly does "Use smart extensions" mean ?

Why did the previous plug-ins for Ad-Aware disappear?

What impact does Lavasoft's Registry Tuner have on my computer?

Blog

Don't Let Cupid Lead You To Trouble.: January 31st - News Editor
February Spam Warning: Valentine’s Day Security: January 31st - News Editor
3 Easy Steps To Keep Your New Computer Running Smoothly And Threat Free.: January 26th - News Editor
Choosing your security application: January 24th - Andy

Twitter

Lavasoft: Thanks and right back at you! RT @brainycomputing: #ff #computersecurity @darkreading @CSOonline @msftsecurity @security @Lavasoft...: February 3rd
Lavasoft: Choosing the Suitable Kind of Software for Your Computer: http://t.co/HoFS58q3 #adaware #antivirus: February 3rd

About Lavasoft

Lavasoft is the maker of Ad-Aware, the world's most popular anti-malware software with over 350 million downloads.